Welcome to the Rento Pro platform, owned and operated by Subull Al Motamayezah For Information Technologies L.L.C, a company licensed and registered in the Emirate of Dubai, United Arab Emirates. Please read this document carefully before registering or using the platform, as creating an account, accessing the platform, or benefiting from any of its services constitutes your express agreement to be bound by its provisions. If you do not agree to any of its clauses, you must refrain from using the platform.
For the purposes of this document, the following terms shall have the meanings set out below, unless the context requires otherwise:
These Terms, together with the Privacy Policy and any written annexes signed by both parties, constitute the entire contractual framework between Subull and the Subscriber, and supersede all prior correspondence or understandings, whether oral or written, concerning the same subject matter.
No amendment to or waiver of these Terms shall be valid unless made in writing by an authorized signatory of each party.
Subull may update these Terms from time to time; the updated version shall be published on the Platform or notified to the Subscriber. The Subscriber's continued use of the System after the update takes effect shall constitute acceptance of the new version.
Use is restricted to persons who have completed eighteen (18) years of age; persons below that age may not create accounts or execute any transactions through the System.
Any breach by the Subscriber of any of these provisions entitles Subull to suspend the Service in accordance with Article (15).
Upon registration, the Subscriber undertakes to provide accurate and complete information and to update it whenever it changes.
Login credentials (username and password) are personal and confidential; the Subscriber alone bears the burden of safeguarding them and not disclosing them, and may not enable any external party to access the System through their account.
Every operation executed through the Subscriber's account or the accounts of their sub-users shall be attributed to the Subscriber, who bears its consequences.
The Subscriber must notify Subull without delay upon suspecting any unlawful access to or breach of their account; Subull shall not be liable for any damage arising before or because of the absence of such notification.
Subject to payment of the Fees and compliance with these Terms, Subull grants the Subscriber a limited, non-exclusive, non-assignable, non-transferable, and revocable right to use the System solely for managing their internal business operations throughout the subscription period.
This license does not confer on the Subscriber any right to:
rent out, resell, sub-license, or commercially exploit the System for the benefit of third parties without Subull's prior written permission;
copy, modify, translate the System, or create derivative works from it;
attempt to access its source code by any means, including reverse engineering, decompilation, or disassembly.
Subull strives to deliver the Service at a professional level and with high reliability; nevertheless, it reserves the right to:
perform scheduled or emergency maintenance that may involve temporary downtime, while endeavoring — wherever possible — to schedule planned maintenance outside peak hours and to give prior notice thereof;
develop, modify, or withdraw any module or feature, subject to reasonable notice to the Subscriber;
change the System's architecture or technical specifications for operational or security reasons.
Subull shall not be liable for any interruption or degradation of the Service attributable to: cloud infrastructure providers or telecommunications networks, internet outages at the Subscriber's premises, failures of the Subscriber's own devices and systems, or any force majeure event described in Article (14).
The Platform operates on a prepaid basis; the full subscription value falls due at the start of each billing cycle (monthly or annual) according to the selected plan.
All amounts are denominated and payable in United Arab Emirates Dirhams (AED); the Subscriber bears any currency exchange differences or banking commissions resulting from payment.
In the event of late payment, Subull is entitled to freeze the account without prior warning, and all outstanding amounts remain due and payable notwithstanding the freeze or termination.
Subull may review and adjust plan prices, provided the Subscriber is notified a reasonable period before the new prices take effect; adjustments shall not apply retroactively to a paid billing cycle.
In compliance with UAE legislation on anti-money laundering and combating the financing of terrorism (foremost Federal Decree-Law No. 20 of 2018 and its amendments), payments are accepted exclusively from the registered account holder and from payment instruments belonging to them. Accordingly:
any payment received from an account or card belonging to another person is deemed unauthorized and may result in immediate suspension or termination of the Service without notice and without any right to a refund;
Subull may at any time request documents evidencing the source of funds or the identity of the payer, whether before or after accepting the payment.
Paid amounts are final and non-refundable as a general rule. In exceptional circumstances assessed at Subull's sole discretion, refund requests may be considered subject to the following controls:
the amount shall be returned via the same original payment method and to the original payer only;
no amounts shall be disbursed to alternative accounts or persons under any designation;
Subull may deduct actual processing costs and banking charges from the refunded amount before its disbursement.
The Subscriber undertakes to contact Subull first regarding any objection to a payment transaction before resorting to their bank. Filing a "Chargeback" request or opening a bank dispute without prior communication with Subull constitutes a material breach of these Terms, with the following consequences:
suspension of the Service on the account immediately upon receipt of the dispute notification and without prior notice;
charging the Subscriber an administrative fee of AED 350 per dispute transaction, covering processing costs and banking charges;
requiring settlement of all outstanding amounts, including the aforementioned administrative fee, before considering reactivation of the account;
Subull reserving its right to pursue legal action and claim compensation for any malicious or unjustified payment dispute over valid transactions.
The Subscriber acknowledges that their use of the System shall be limited to lawful commercial purposes and shall comply with the laws of the United Arab Emirates and any other legislation applicable to them. The Subscriber shall in particular refrain from:
employing the System in any activity that violates the law or involves fraud or deception;
attempting to breach or circumvent access privileges to any systems, networks, or data not belonging to them;
uploading or circulating any content that is offensive, indecent, damaging to the reputation of others, or contrary to public order;
exploiting the Platform or its integrations to send unsolicited or misleading bulk messages;
performing any act that would overload the System, harm its performance, or disrupt other subscribers' use of it.
Upon establishing any such violation, Subull is entitled — without prior notice and without any liability towards the Subscriber — to suspend the Service or terminate the subscription immediately, while reserving its right to take such legal measures as it deems appropriate.
Subscriber Data remains the exclusive property of the Subscriber. Subull's right to handle it is limited to processing it to the extent necessary to operate and deliver the Service, under a limited license granted by the Subscriber upon their use of the System.
Subull processes personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and as detailed in the Privacy Policy published on the Platform.
The Subscriber alone is responsible for:
verifying the accuracy and lawfulness of all data they enter and ensuring it does not infringe any third-party rights;
obtaining the legally required consents from the data subjects (such as customers and drivers) before recording their data in the System;
complying with the data protection legislation in force in every jurisdiction where they conduct their business.
Upon expiry of the subscription, the Subscriber is granted a period of thirty (30) days to export their data, after which Subull may permanently delete the data, unless the Subscriber requests its earlier deletion in writing.
The System provides an optional feature enabling the Subscriber to document defaulting or violating customers within the scope of their account. By using this feature, the Subscriber acknowledges and undertakes the following:
that they are solely responsible for the accuracy and lawfulness of every entry they add to this register;
that entries shall be based only on genuine, documented facts arising from a direct commercial dealing with them;
that entering personal data into this register constitutes "processing" within the meaning of Decree-Law No. 45 of 2021, and that they are bound by all resulting data protection obligations;
that using the feature for abuse, defamation, retaliation, discrimination, or any unlawful purpose is prohibited;
that they alone bear full civil and criminal liability for any unlawful use, and undertake to indemnify Subull and hold it harmless from any claims, lawsuits, or losses it may incur due to their use of this feature.
Subull reserves the right to monitor the use of the feature and to delete, without prior notice, any entries it deems in violation of these Terms, applicable laws, or third-party rights.
The System may provide optional integrations displaying data sourced from official government systems or external service providers (examples include "Salik" and "Darb" road toll data and traffic fines). The Subscriber acknowledges that:
these integrations are merely supporting tools to facilitate work, and are neither an official channel nor a substitute for the systems of the relevant authorities;
Subull does not guarantee the accuracy, completeness, or real-time synchronization of such data with the source systems;
the Subscriber alone is responsible for limiting their inquiries to vehicles and entities over which they hold a legitimate capacity or authorization, and for the lawful use of any data they access;
Subull is not liable for any error, interruption, or change in the data resulting from modifications made by the source entities to their systems or APIs;
activating these integrations constitutes their acknowledgment of having reviewed and committed to the relevant UAE laws, including Decree-Law No. 45 of 2021, cybercrime legislation, and the terms of use of the official systems concerned.
Upon activating any integration with external messaging channels (including the WhatsApp Business interface provided by Meta), the Subscriber undertakes the following:
to abide by the terms of service and usage policies issued by the provider of the relevant channel;
to obtain, in advance, the express consent of every contact before messaging them;
to limit communications to lawful commercial purposes related to their business, and to refrain entirely from spam or misleading messages.
Subull's role is limited to the technical enablement of connectivity with these channels, and it bears no responsibility for the content of the Subscriber's messages, for any ban or restriction imposed by the providing entity on the Subscriber's accounts, or for the Subscriber's violation of the provider's policies or of the laws governing communications.
The System, with all its components — software, designs, interfaces, databases, trademarks, trade names, and technical documentation — is the exclusive intellectual property of Subull; neither the subscription nor these Terms transfer any of these ownership rights to the Subscriber.
Subull may benefit from and implement any ideas, suggestions, or development feedback provided by the Subscriber without any financial or other obligation towards them.
The Subscriber retains all their intellectual property rights in their data and the content they upload to the System.
Subull undertakes to exercise reasonable professional care and skill in providing its services. Nevertheless, the System is provided in its current state "as is" and according to its availability "as available", without any other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, continuity of availability, or uninterrupted or error-free operation, to the extent permitted by law.
Subull shall in no event be liable for indirect, consequential, incidental, special, or punitive damages, including without limitation: the Subscriber's lost profit, revenue, or business opportunity; loss of, damage to, or unauthorized access to data; business interruption; harm to commercial reputation; and any damage resulting from reliance on incomplete or inaccurate data displayed through the System, or from failures of third-party services such as payment processors and telecommunications providers.
In all cases, and to the maximum extent permitted by law, Subull's aggregate liability towards the Subscriber — whatever its cause — shall not exceed the total Fees actually paid by the Subscriber during the three months immediately preceding the event giving rise to the claim.
The Subscriber undertakes to indemnify Subull and its employees and hold them harmless against any claim, lawsuit, loss, or expense (including litigation and attorneys' fees) arising from the Subscriber's breach of these Terms, misuse of the System or any of its features, or violation of any applicable law.
Subull shall not be deemed in breach of its obligations if their performance — in whole or in part — is prevented by a cause beyond its reasonable control, including by way of example: natural disasters, wars and unrest, government decisions and legislative changes, power outages, cyberattacks, pandemics, and failures of telecommunications infrastructure. In such circumstances, Subull undertakes to inform the Subscriber at the earliest available opportunity and to make reasonable efforts to restore the Service as soon as the impediment ceases.
Subull may suspend the Service or terminate the subscription immediately and without warning in any of the following cases:
failure to pay amounts due on time;
breach of any provision of these Terms;
suspicion of fraudulent, unlawful, or abusive use of the System;
opening of a bank payment dispute or filing of a chargeback request as set out in clause (5.3).
Either party may terminate the Usage Agreement by written notice addressed to the other party thirty (30) days in advance; the Subscriber's access to the System shall be closed upon expiry of the notice period, and all financial obligations shall remain outstanding and payable.
The Subscriber shall have no right to compensation for losses incurred as a result of any suspension or termination carried out in accordance with these Terms.
Each party undertakes to maintain the confidentiality of any non-public information belonging to the other party that it receives in connection with this contractual relationship, and not to disclose it to third parties except with prior written consent or in fulfillment of a legal or regulatory obligation. This obligation shall continue without limitation in time, even after the expiry or termination of the Agreement for any reason.
These Terms shall be governed by and construed in accordance with the laws in force in the United Arab Emirates.
The courts of the Emirate of Dubai, United Arab Emirates, shall have exclusive jurisdiction over any dispute or claim arising out of or relating to these Terms, including matters concerning their existence, validity, or termination.
The Company's country of residence is the United Arab Emirates; in compliance with the applicable laws, it does not deal with, or provide its services to, any person or entity listed on international or local sanctions lists (including OFAC lists).
Severability: if a competent authority rules that any provision of these Terms is void or unenforceable, this shall not extend to the remaining provisions, which shall remain in full force and effect.
No implied waiver: neither party's silence regarding the exercise of a right vested in it, nor its delay in doing so, shall be construed as a waiver thereof.
Notices: official notices shall be made in writing via the email address registered with each party, and shall take effect on the day of sending if sent on a business day before 5:00 PM UAE time; otherwise they shall be deemed received on the following business day.
No assignment: the Subscriber may not assign or transfer their rights or obligations under these Terms to third parties without Subull's prior written consent.
For legal inquiries and compliance matters:
Subull Al Motamayezah For Information Technologies L.L.C — Dubai, United Arab Emirates Email: info@subull.net